Every print is made and checked with care before it leaves us. If something isn’t right with your order, we’ll put it right. This page explains how.
Damaged or faulty prints
If your print arrives damaged or faulty, please email us at [email protected] within 14 days of delivery, with your order number and a photo of the damage and the packaging. We’ll send a replacement or give you a full refund, whichever you prefer. You won’t need to pay for return postage.
Changed your mind?
You can return a print for any reason within 14 days of receiving it. Just let us know by email within those 14 days, then send it back within 14 days of telling us.
- The print must be unused, undamaged and in its original packaging.
- Return postage is paid by you. We recommend a tracked service, as we can’t refund items lost on the way back to us.
- We’ll refund the price of the print and the original standard delivery charge.
Items we can’t take back
- Commissioned or personalised work made especially for you.
- Greeting cards, once the pack has been opened.
- Wholesale and stockist orders, unless the items arrive damaged or faulty.
Refunds
Once we’ve received your return, we’ll let you know by email and refund you within 14 days. Refunds go back to your original payment method (PayPal or the card you paid with through PayPal). Depending on your bank or PayPal, it can take a few more days to appear.
Exchanges
If you’d like a different print instead, the quickest way is to return the original for a refund and place a new order.
Orders and import charges
Prints are posted from the United Kingdom. Orders to other countries may attract import duties or taxes in the destination country. These are the buyer’s responsibility and aren’t refundable, unless the print is returned faulty or damaged.
Questions
If you have any questions about an order or a return, please email [email protected] or use the contact form. Your statutory rights are not affected.